SightCall: Interactive Visual Support App for Field Technicians
SightCall is a mobile application specifically tailored for field technicians and mobile experts, offering interactive, mobile-to-mobile visual support sessions. Users can seamlessly engage in live video streams, enabling remote experts to provide AR-powered assistance. The app facilitates various features such as pausing video, drawing on screen, capturing HD photos, sharing documents, activating remote flashlight, zooming for clarity, and utilizing optical character recognition for product numbers. Compatible with Salesforce, ServiceNow, ZenDesk, and other CRMs, SightCall allows automatic saving of images and data to case files for enhanced continuity and training.
Globally deployed, SightCall empowers field service organizations to request visual assistance, provide support to colleagues, enhance service performance, and elevate customer experience.
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