SightCall: A Visual Support Solution for Field Technicians
SightCall is a free Android app developed by SightCall that falls under the Business & Productivity category. The software is designed to empower the deskless workforce with real-time, interactive visual support sessions. With a single click, field technicians can share their surroundings through a live video stream and receive immediate AR-powered assistance from a remote expert. The app comes with a range of features that enable remote experts to guide technicians with local and remote controls, including pause video and draw on screen, capture and save HD photos, document share and co-browse, remote flashlight activation for better visibility, remote zoom for clarity and understanding, and collect product numbers and codes with optical character recognition.
The SightCall app is compatible with Salesforce, ServiceNow, ZenDesk, and other leading workflows and CRMs. Users can save images, videos, and associated data back to their case files for continuity and training purposes. The app is widely used by field service organizations to improve service performance, enhance customer experience, and request visual assistance from the home office or expert of their choosing.
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